Shipping & Delivery
At Aella Pets, we offer fast and free shipping Australia-wide on select bed orders via Australia Post, ensuring that your pet's essentials reach you no matter where you are.
Shipping Times:
- Metro Locations: Standard Delivery is typically within 2-5 business days.
- Non-Metro, Western Australia, Rural/Regional Areas: Delivery may take up to 5-8 business days.
Delivery times depend on your location and are subject to Australia Post's network and any unexpected delays.
Special Note for XL Beds
For larger items like our XL Beds, we partner with Team Global Express and StarTrack to ensure swift delivery.
At checkout, we recommend choosing StarTrack Express for these items, with delivery times as listed above. Alternatively, you may select Team Global Express for affordable and reliable delivery.
We are committed to providing a smooth and transparent shipping experience, ensuring your pet's comfort reaches you as quickly as possible.
When Will Your Order Ship?
- Orders placed before 12 pm AEST: Orders are processed the same day.
- Orders placed after 12 pm: Shipped the next business day.
- Weekend Orders: Processed on Monday, or the following business day if Monday is a public holiday.
Order Tracking
Once your order has been dispatched, you’ll receive an email with tracking details.
For any tracking assistance, reach out to our customer care team at sales@aellabed.com
Frequently Asked Questions (FAQ)
Where do you ship from?
- Brisbane, QLD.
Where do you ship to?
- Australia-wide.
What items are eligible for free shipping?
- All our products include Free Shipping through Australia Post, except for XL Beds, which are shipped through TGE or StarTrack due to size limitations with Australia Post.
When do you ship out the products?
- Order's are processed and made ready for courier pickup same day for order's received before 12pm, otherwise they are processed and shipped the following day as per above.